FLOOR TIME
Agents scheduled for floor are to be on time for their individual shift
as well as stay the entire shift.
Remember that if you have a scheduling conflict,
it is your responsibility to find a replacement.
You should be available, in the duty room and be prepared to answer the phone.
While Admin is at lunch or out of the office,
the agent on Floor Duty is to sit at the front desk.
At this time, Admin will continue to be the first to answer.
You should be second if Admin is busy or away from the desk.
I would also ask that we are all aware of the phones,
and help out if it is ringing more than 3 times.
At this time, Admin will continue to be the first to answer.
You should be second if Admin is busy or away from the desk.
I would also ask that we are all aware of the phones,
and help out if it is ringing more than 3 times.
2 comments:
Chuck, regarding sitting at the admin's desk when they are not in the office, and this is especially for weekends...is there a way to leave that computer on? It's very difficult to sit there when the computer isn't on for us to use. If we try and sit there on weekends and then get a call, we end up having to put the caller on hold and run to another computer if we need to look something up.
The only concern with using the admin computer is having agents download and save things onto it.
It uses needed space and slows down the computer.
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